We just published “The Basecamp Guide to Internal Communication“. It’s a collection of philosophies and day-to-day practices that help guide the way we communicate with each other at Basecamp.
We cover when to write stuff up in detail vs. when to chat about it. Why meetings are a last resort, not a first option. How companies don’t have communication problems, they have miscommunication problems. Why a single central source of truth is better than different versions all over the place. Why writing benefits everyone, but speaking only benefits those who were there.
We hope you find it useful. Check it out.