When Jason Fried a few months ago suggested that we should start posting articles on Medium, I was skeptical. What possible gain could we have from sharing our stories on someone else’s platform rather than our 15 year-old blog? Turns out, quite a lot!
First of all, the writing and formatting experience on Medium is just excellent. I’ve yet to find another web editor that makes it as easy to produce great looking articles. It’s just the right mix of flexibility and constraint. Writing on Medium is just beautiful.
Second, Medium has a wonderful community and readership that reaches far beyond our natural sphere of influence. Between just RECONSIDER and The day I became a millionaire, I’ve had more than 500,000 people see those articles. We just weren’t getting those numbers hosting Signal v Noise on our own island.
Third, running our own blog system is a classic case of the cobbler’s shoe syndrome. Yes, we’re well capable of technically making a great blog system, keeping it updated, and keeping the design fresh, but it falls to the bottom of the list of priorities against making Basecamp better. So we don’t, and it languishes. Why not just use something off-the-shelve that others have as their sole mission to make the best?
Fourth, Medium has listened to the concerns of publishers. By offering custom domains, we’re ensured that no permalink ever has to break, even if we leave the platform. By committing to never showing advertisement, unless the publisher consents, we can remain with Basecamp as the sole commercial sponsor of Signal v. Noise. Between these two facts, we feel confident about owning our content and our legacy, regardless of where Medium-The-$82M-VC-Funded-Company goes.
So here we are. Signal v. Noise has been around since 1999. That’s more than 15 years! We’re going for at least another 15. Please follow our publication if you care to be notified when new stories are posted (or subscribe via RSS). And if you want to follow along on Twitter, where we’ll move the shorter-form quotes, insights, and video pointers, then follow @37svn.
Are we truly introverts or just socially and emotionally undeveloped? Here’s how I came to learn that truth about myself, how it’s changed the way I think about making software, and why if you make software Sherry Turkle’s “Reclaiming Conversation: The Power of Talk in a Digital Age” is a must-read. If you’ve ever thought, “I’d rather text than talk”, this is for you.
I’ve long considered myself an introvert. If you’re a designer or programmer, a self-proclaimed geek, a computer enthusiast — if you live on the web — you may think so, too. Perhaps this sounds familiar: I was content to play alone as a kid spending hours building with Lego, lost in my imagination. I made art, read books, and was fascinated by computers.
The computer would do amazing things if I could master its secret language of esoteric syntax. It was absorbing and stimulated the mind. Predictable and consistent, never doing any more or less than instructed.
Unlike people. They were messy and inefficient and cared about the most trivial things! I wasn’t without friends but my tribe mostly cared about the same things I did. When we did get together it was often to share techniques and experiences from our time in solitary activities. Instead of being intertwined by friendship we journeyed through life in parallel. The things we were passionate about made no sense to adults. They didn’t advance our social standing or impress the girls. So we retreated further.
It wasn’t until the internet arrived that it all suddenly made sense. I remember distinctly in college and in my first job after college the elation to learn that I could be paid to indulge in all the things I was already doing. I was able to work with computers all day long, figuring things out, reading, making, building, tinkering. The internet was wide open and seemingly crafted especially for us geeks. You didn’t even have to take a class — everything you needed to know to make things on the internet was on the internet.
Building the case for introversion
Not only did the web allow me to get paid for work I’d have done for fun but it helped me to connect with other people just like me. We worked and communicated through the web. Email and IM meant no one had to comb their hair, put on pants, make small talk, or stand in the corner while the extroverts had all the fun. Asynchronous communication was efficient and transactional. I didn’t have to ask you about your haircut or pets before requesting the information I needed from you. My “friends” were right there, neatly contained in that narrow little window on my screen. There when I need them, minimized when I didn’t.
As we geeks became more essential to the companies we worked for we were coddled. They bent the old rules to make us feel comfortable because we were shy and temperamental. Casual dress codes, unlimited Cokes and foosball tables were standard issue. We were special snowflakes who passed around articles to explain why were were so different and how we should be treated*.
It all came to a head for me a few years ago when I read Susan Cain’s Quiet: The Power of Introverts in a World That Can’t Stop Talking. Here was the definitive apologetic I’d been waiting for. I didn’t need to feel bad for being awkward, for preferring emails to phone calls, for wanting to stay in rather than go out — it was just how I was. Here introversion was presented as an advantage, not something to be ashamed of. Damn the extrovert agenda!
Whoever you are, bear in mind that appearance is not reality. Some people act like extroverts, but the effort costs them energy, authenticity, and even physical health. Others seem aloof or self-contained, but their inner landscapes are rich and full of drama. So the next time you see a person with a composed face and a soft voice, remember that inside her mind she might be solving an equation, composing a sonnet, designing a hat. She might, that is, be deploying the powers of quiet.
Years ago when I first joined 37signals I was overjoyed at having found an introvert’s dream job. Here I could work from my home hiding behind a computer nearly 100% of the time. Not working in an office meant nobody to drop by for small talk or force me to speak in front of a crowd. Customer support? Email. Meetings? Toxic. We only got together in-person a few times a year.
I remember those in-person meetings reinforced my self-diagnosis. Sitting around the conference table, the ideas and options came fast and furious. I could hardly get in a word. My coworkers wanted to work out the design now, iterating on a whiteboard in REAL TIME! What I wanted to do was take in all the information, go home and work it out in solitude, at the computer. I knew I could think as creatively as anyone else but I needed to do it on my terms.
Why take the risk of sharing a possibly stupid idea off-the-cuff when I could retreat to my cave and craft a perfectly edited proposal or iterate on a polished design in solitude?
Cain’s book validated all of this. I didn’t need to feel bad, this is just how I was and I needed to assert myself such that I could work on my terms. The book even stresses, “Don’t think of introversion as something that needs to be cured”. So I didn’t look to change, I just kept justifying. Is there anything we’re better at than justifying our faults and failures? And the internet makes it all too easy to follow only the people who agree with us and read only what represents our worldview. I may be a weirdo, but there are thousands of people who are just as weird.
Now my point is not to deride Cain’s book (which is very good) or somehow deny introversion. There is no question that introversion is real and many, many people are wired this way. If you think you might be, “Quiet” is a great read. The problem for me is as great as the book made me feel about my behavior, I don’t think I was actually an introvert.
Introverts are easily overwhelmed by too much stimulation from social gatherings and engagement, introversion having even been defined by some in terms of a preference for a quiet, more minimally stimulating external environment.
Extraverts are energized and thrive off of being around other people. They take pleasure in activities that involve large social gatherings, such as parties, community activities, public demonstrations, and business or political groups. They also tend to work well in groups. An extraverted person is likely to enjoy time spent with people and find less reward in time spent alone. They tend to be energized when around other people, and they are more prone to boredom when they are by themselves.
I didn’t dislike social gatherings and didn’t need to balance social time with solitude in order to recharge as is commonly said of introverts. Some of the best times of my life were in social settings. I couldn’t think of any time with my computer that would crack the top ten. I wasn’t sure what to do. Introversion justified my behavior but the more clinical definitions left me with questions.
It was only recently, years later, in divorce and another book that I found an answer. Divorce viciously unmasked my self-deception. Covering my social and emotional deficiencies in the echo-chamber of the internet and the apologetics of introversion made me feel better but it let the problems fester. In losing everything I was forced to turn to real people for healing. First in the few relationships I had left, later in seeking and forming new ones. I could have stayed home continuing to wrap myself in the comfort of the misunderstood introvert. Instead I sought change. Forming new relationships and asking for help required a humility and vulnerability I’d never thought possible but offered rewards beyond imagination.
Being comfortable with our vulnerabilities is central to our happiness, our creativity, and even our productivity.
Sherry Turkle’s Reclaiming Conversation: The Power of Talk in a Digital Age was the final piece of the puzzle. It’s a rather damning look at how the way we communicate in the smart phone era is killing real, face-to-face conversations in our friendships, families, schools and workplaces and what we’re losing when that happens.
We’ve gotten used to being connected all the time, but we have found ways around conversation — at least from conversation that is open-ended and spontaneous, in which we play with ideas and allow ourselves to be fully present and vulnerable. But it is in this type of conversation — where we learn to make eye contact, to become aware of another person’s posture and tone, to comfort one another and respectfully challenge one another — that empathy and intimacy flourish. In these conversations, we learn who we are.
The book is particularly focused on a population who have never developed the skills to truly have a conversation in “real time” and how that’s destroying empathy (sound familiar?). How social media offers the unrealistic promise of connecting without giving anything of ourselves. How the ways we’ve become wired to avoid boredom at all costs — stimulation is just a tap away — has assaulted our ability to be secure in solitude, rest our minds, and open them to the serendipity and creativity that comes from unstructured reflection. How even the presence of a phone on the table changes the depth and nature of a conversation.
In seeking productivity and efficiency we’re turning conversations into, as Turkle’s puts it, merely “transactional” exchanges of information. We’re treating people like apps that we tap when we need stimulation, close when we’re bored, switch away from when something more interesting comes around and delete when they no longer offer anything in the transaction.
What does this have to do with software?
At Basecamp we make software that helps people communicate, get work done and stay connected. Millions of people use it to increase their productivity enabling them to work when, where and how they want. It works on Macs, PCs, iOS and Android, phones and tablets. It notifies you when a task is due, a meeting is starting or someone needs your attention — anywhere in the world, any time of day. I’m proud to help make a tool that helps so many people get things done but I often worry about the other side. Should I be proud when a mom is using Basecamp instead of watching her kid’s soccer game? Who’s fault is it when dad comes home from work on-time but isn’t really present because Basecamp keeping pinging his phone all evening? Every time Basecamp sends a notification should I wonder if it’s helping someone be a better worker or impeding them from being a better person?
The age of the smartphone is here to stay. Well beyond the days of Web 2.0 our industry is making the best software ever seen. Everywhere you look there are beautiful, fast, intelligent apps that allow us all to do more both simultaneously and cumulatively. We’ve had tremendous success in making people more productive but what have we gained? Do we have more free time? More leisure? No! As Turkle aptly puts it, “We are living moments of more and lives of less.”
Reclaiming Conversation ends with a call to make software that has moved beyond mere productivity and thinks about the human on the other side. Can we make apps that are less-sticky, less addictive, that reward users for completing a focused task then quitting rather than enticing them with something else? Can apps encourage uni-tasking? Can they help users take back their time?
I’m proud to work for a company that’s starting to ask these hard questions and seeking real answers. Basecamp’s Work Can Wait feature let’s users create a clear separation between when they’re working and when they don’t want to be bothered with work—even on mobile devices. This is a great step forward. Granted, many apps and operating systems have recently incorporated similar features the help us manage the noise but the future is here when computers are proactively helping us be more human, not less.
Reclaiming Conversation has completely changed the way I think about people, computers, social media, and designing software. If you’re a parent, a co-worker, or a friend; if you’re dating or married; if you’re a boss; if you make apps; if you’ve ever thought, “I’d rather text than talk”, this book is a must-read. It’ll make you think about the way you use software, the ways software can use you, and what you’re losing every time you glance at your phone. Our industry may truly be full of introverts, but I suspect that at least some of you are like me, not realizing how you’ve let these tools change you. I hope I’ve made you curious enough to find out. If you make software, I hope you’re inspired to help your users find balance, too.
When our son Colt was born three years ago, I found the true purpose to why I had spent the past decade studying and practicing photography: Capturing the arc of a whole new life that I co-created.
Family photography is often relegated to the lowest rung of Serious Photography. And I get that looking at pictures of other people’s kids really isn’t all that interesting most of the time. But if it’s your kid, suddenly it’s the most important and profound subject in the whole world.
Colt just turned three, and already I have a hard time remembering the specifics of his early expressions just by digging in grey matter. But pull up a few pictures, and all of the sudden the memory is jogged, alive in the mind’s eye.
It’s the magic of photography that it can serve as key to unlock those treasures you’d otherwise struggle to access. So thank you to Canon, Fuji, and, since Colt was about 1, primarily, Leica. ❤️📷
CHICAGO — December 1, 2015–Basecamp is now a $100 billion dollar company, according to a group of investors who have agreed to purchase 0.000000001% of the company in exchange for $1.
Founder Jason Fried informed his employees about the new deal at a recent company-wide meeting. The financing round was led by Yardstick Capital and Institutionalized Venture Partners.
In order to increase the value of the company, Basecamp has decided to stop generating revenue. “When it comes to valuation, making money is a real obstacle. Our profitability has been a real drag on our valuation,” said Mr. Fried. “Once you have profits, it’s impossible to just make stuff up. That’s why we’re switching to a ‘freeconomics’ model. We’ll give away everything for free and let the market speculate about how much money we could make if we wanted to make money. That way, the sky’s the limit!”
A $100 billion value for Basecamp is “not outlandish,” says Aanandamayee Bhatnagar, a finance professor and valuation guru at Grenada State’s Schnook School of Business. Bhatnagar points to a leaked, confidential corporate strategy plan that projects Basecamp will attract twelve billion users by the end of 2016.
How will the company overcome the fact that there are only 7.3 billion people alive today? “Why limit users to people?” said Bhatnagar.
In order to determine the valuation of companies, Bhatnagar typically applies the following formula: [(Twitter followers x Facebook fans) + (# of employees x 1000)] x (total likes + daily page views) + (monthly burn rate x Google’s stock price)-squared and then doubles if it they’re mobile first or if the CEO has run a business into the ground before. Bhatnagar admits the math is mostly a guess but points out that “the press eats it up.”
To help handle the burdens of an increased valuation, Basecamp hired former YouTube exec Craig Mirage as Chief Valuation Officer earlier this month. Mirage hopes to replicate YouTube’s valuation success at Basecamp. “Of course, the investment comes with great expectations. But you should see the spreadsheet models we’re making up. Really breakthrough stuff,” said Mirage.
“Basecamp will lead the new global movement filled with imaginary assumptions on growth and monetization potential,” he continued. “We’re excited to roll out a list of unconfirmed revenue possibilities that involve crowdsourcing, claymation emoticons, 4D touch, in-app garage sales, goofy looking goggles, social stuff, and an app store. Also, everything we make will include a compass.”
I recently realized that if I’m too busy to take something on, I shouldn’t say “I don’t have the time”. In fact, I often do have the time. It’s not that hard to squeeze in some extra time for someone.
What I don’t have — and what I can’t squeeze in — is more attention. Attention is a far more limited resource than time. So what I should say is “I don’t have the attention”. I may have 8 hours a day for work, but I probably have 4 hours a day for attention.
This summer a guy wrote me out of the blue asking if he could intern for me this summer. His email was great — clear, thoughtful, kind, inviting, confident but not pushy, and not too long (but long enough to say what he had to say without leaving anything out). He was studying at Harvard Business School and was going to be back in Chicago this summer.
He asked if he could swing by and say hi. His email made it easy for me to say yes. So he did, and we had a great session. We spent maybe an hour or so together. I learned about his background, what kind of stuff he was interested in, what he wanted to learn, what he could teach us, etc. Then we riffed on a few ideas. It was natural, flowing, effortless. Really promising.
Then I told him I’d think a few things over and get back to him soon. He checked in a few weeks later, and I said I’d get back to him soon again. And I didn’t.
A month or so after that I wrote him and told him I was really sorry. I’d mislead him — and myself — thinking I had enough time to take on a intern that summer. I wanted to, I really liked him, I thought he’d be great, but I just didn’t have as much time as I thought I had to even consider it more and line up work and spend time with him, etc.
But really, as I thought about it, I realized I had the time. Every day is the same 24 hour cycle. Every workday around 8 hours. Surely I could have found even 20 minutes a day to work with him. But it wasn’t that. It wasn’t that I couldn’t find the time. I couldn’t find the attention.
My mind fills up with a few key projects and that’s it. I’m absorbed by those. That’s where my attention is. Had I made 20 minutes here and there for him, I’m be physically present in that moment, but mentally I’d be elsewhere. And that’s not fair to either of us.
Time and attention aren’t the same thing. They aren’t even related.
We’ve since talked a few more times, and we caught up again last week. I think I’ll have more attention next year. We’re going to keep in touch, check in from time to time as he finished up school, and then try again.
Wow! We’re just a few weeks into Basecamp 3 and so far the response has been fantastic! We’re so pleased that so many people are loving Basecamp 3 (here’s a great post from a customer who explains how they’re using Basecamp 3 to run their whole business). This is only the beginning — we have a lot of great stuff coming in 2016.
Since launch, our whole team has been heads down fixing a few things, tweaking some stuff, and generally tightening things up. Once the initial launch dust clears, we’ll be back working on some brand new big improvements to Basecamp 3. In the meantime, we wanted to fill you in on some of the fixes we’ve baked in already.
For those keeping score, since we launched Basecamp 3 on November 3rd, 2015, we’ve made 877 commits to the code base and deployed 400 times. That’s a lot of activity! Basecamp 3 is getting better not just every day, but multiple times a day!
Here are a few of the highlights
Loads of improvements to the sign-up and sign-in process and experience. We’re sorry this was a bit clunky at the start — should be ironed out nicely now.
Google Sign-in now works for customers using IE 11.
You can now reply directly to notifications from the iOS lock screen if you’re using version 3.03 of the Basecamp iOS app (available on from the App Store).
You can now move individual to-dos between lists on different Basecamps. Prior to this update you could only move to-dos between lists on the same Basecamp.
You can now set the first day of the week in your region (some people like the week to start on Monday, while others prefer it starts on Sunday). You can do this from your “Personal Info” page (click your avatar in the top right corner of the web app, or your avatar on the home screen in the mobile apps).
To-dos with due dates will automatically send a reminder 24 hours before its due.
The “What’s coming up or due soon?” report date will always display the next 45 days. This is clearer than the sliding “this month and next” range we had in place originally, which showed 60 days at the beginning of the month and just 31 days at the end.
Added a “+” button to the right of the avatar strip at the top of a Basecamp to help clarify this is where you add/manage people.
We added multiple-account support for Clientside emails. This means that if we match an email you forwarded in from a client, and you’re working with that client on multiple Basecamp accounts, Basecamp will send you an email back asking you to clarify where the email you forwarded should go.
Major improvements to people management on Basecamp With Clients. Separate places/flows to set up your team and who’s on the client side.
Deleted comments will also be deleted from the Latest Activity timeline as well.
Improvements to the text editor on Android. Formatting will now be properly maintained across platforms.
You can now move people between companies/organizations via the Adminland section. Put someone in the wrong place? No problem anymore!
If you reply to a ping or Campfire chat via email, and you attach a file to that email, the file will make it into Basecamp.
A welcome email is now always sent when you add someone to a Basecamp.
We added a My Devices screen for managing and troubleshooting push notification issues across devices. You can do this from your “Personal Info” page (click your avatar in the top right corner of the web app, or your avatar on the home screen in the mobile apps).
Thanks thanks thanks!
Everyone’s feedback so far has been super helpful. Our support team is keeping track of all the key requests, suggestions, and ideas. In the coming weeks we’ll be reviewing this feedback and incorporating it into our thinking as we flesh out our development plans moving forward.
And if you haven’t tried Basecamp 3 yet, please do. Your first Basecamp is entirely free forever, so give it a whirl risk-free.
I grew up lower-middle class on the outskirts of Copenhagen. Anywhere outside of Scandinavia, the socioeconomic label would probably have been ‘poor’, but Danish safety nets and support systems did their best to suspend the facts and offer better.
But don’t worry: This isn’t a rags-to-riches story. I loathe the I-did-it-all-by-myself heroic myth mongering. I got where I am thanks to government-sponsored maternity leave, child care, health care, education, and even cash assistance. I grew up in housing provided by AAB, a union-founded affordable housing association. And my mother was a damn magician at making impossible ends meet without belaboring her tricks (like biking an extra 15 minutes to find the lowest price on milk).
I was asked to speak at TEDx Midwest by Brad Keywell. Brad was one of the Groupon co-founders, and I met Brad because I served on the Groupon board from 2009 to 2010.
Andrew Mason, Groupon’s CEO, asked me to be on the board.
Scott Heiferman, co-founder of Meetup.com, and a mutual friend of ours, introduced Andrew and me and we had lunch in early 2009.
I had gotten to know Scott over the years after 37signals designed the original Meetup.com site back in 2001–2002.
Scott emailed me back in 2001 asking if he could meet while he was in Chicago visiting family. He liked our early web design work at 37signals. No one had ever asked to meet me out of the blue before — and barely anyone knew who 37signals was — so I was flattered and said yes.
I had started 37signals with two co-founders in 1999. One of those founders was Ernest Kim and the other was Carlos Segura.
A few years earlier, I had interviewed for a job at Organic Online in Chicago. Ernest Kim was the creative director. I didn’t take the job, but Ernest and I hit it off over design and Nike, so we kept in touch.
A few years before that, I was hired on a contract basis by Carlos Segura to help them redesign and rewrite their internal FileMaker Pro database they were using to keep track of their clients.
I made a popular FileMaker Pro-based app in the 90s called Audiofile which helped people keep track of their music collection. Carlos liked the app and the design and found out I was behind it.
I couldn’t find a simple tool to keep track of my growing music collection.
…I can’t remember enough specifics before this, but the chain obviously continues — each link connected to another by a seemingly unrelated event. And I’m sure I’m passing right over a handful of subtle links that made the major links happen.
When you look back on events, it’s pretty incredible how things come together. Nothing happens independently. Everything is tied to something before it. Sometimes the links are more obvious than others, but it’s healthy to take a few moments to reflect on how many things — and people — had to come together in order for another thing to happen.
Is there anything our society exalts more than The Winner? That fiery someone who crushes all competition to stand alone and victorious at the end. A genetic predisposition, I’m sure.
The paradigm of competition is so ingrained as the basic business narrative that we usually don’t even recognize it, much less question it. Well, of course there are winners and losers! What are you, a fucking communist?!
Actually, no. I’m a capitalist who doesn’t like direct competition. Is that an oxymoron? It shouldn’t be. In fact, it’s the profitable, justified motivation I smiled to see affirmed by Blue Ocean Strategy, the business book that explains this non-combative style with case studies like Cirque du Soleil.
I think that’s why I never really liked individual sports or games either. I remember how hard my heart would race playing 1–1 Quake, and how infinitely more shitty it felt losing than winning, and that even the latter wasn’t all that interesting!
Competition is the direct cultivation of stress and paranoia. Tapping fight-or-flight for game and gold. No thank you. Not for me, no siree!
The only competition I’ve come to love is the one against myself, and that’s not really a competition, now is it? The progress of betterment. Playing your part to the best of your abilities in a beautiful whole.
That’s the joy I take away from racing cars for endurance. It’s not so much being faster than the other cars, but striving to perfect your own contribution as part of a team. Pushing against the limits of perfect execution over the long term. 24 hours of testing your capability to avoid mistake and fatigue. Winning is almost incidental to that.
The same goes for making Basecamp the best software and the best company it can be. It’s not about taking out or choking existing or upcoming competition. It’s not about dominating a space to the exclusion of all others. I’m not sipping sour grapes or feeling bad when a competitor hits its stride. In fact, it’s so much more interesting when Basecamp is just one of many, different choices for people to make progress together.
The world is better off when its not being held in the palm of a few dominating winners.