Subscription Hostages

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Back in February, DHH took to Twitter to rant about the hoop-jumping required to cancel his SiriusXM subscription. Others shared their own subscription cancellation horror stories, and before long, I had something to chase down. Today we released a new episode of the Rework podcast about our inquiry into hostile subscription tactics in the newspaper… keep reading

Did You Order the Code Red?

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“Passwords just aren’t cutting it online. It’s getting worse. We all feel it.” This is what Jeremy from Basecamp’s Security, Infrastructure, and Performance team wrote in a February blog post after dealing with a mass-login attack. Intruders with huge lists of login credentials—obtained in previous data breaches—tried using those passwords to access Basecamp accounts. Hear… keep reading

Hiring Is Not Hazing

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Why are manhole covers round? How many golf balls can fit in a 747? Why are job interviews so terrible? In the latest episode of the Rework podcast, Aja Hammerly, a developer advocate at Google, talks about the drawbacks of common tech interview techniques like whiteboard coding and trivia questions, and shares her tips for… keep reading

Remote Work: Extreme Edition

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In the latest episode of the Rework podcast, we place a long-distance phone call to Antarctica to chat with Kathrin Mallot, an astrophysicist who works at the IceCube Neutrino Observatory in the South Pole. In this episode, Kathrin talks about preparing for a work assignment in a super remote part of the world; practicing self-care… keep reading

Reblog

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The folks at Basecamp have been blogging since 1999, when Jason Fried would write by the light of a fire fueled by David Heinemeier Hansson’s savage indictments of the tech industry. A lot has changed since then (with the exception of DHH’s feelings about Silicon Valley). Basecamp’s blog, Signal v. Noise (the site you’re reading… keep reading

Spark Joy with DHH

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David Heinemeier Hansson and Jason Fried are fans of Marie Kondo’s 2014 bestseller “The Life-Changing Magic of Tidying Up,” which is back in the cultural zeitgeist thanks to her new Netflix show. In this bonus episode of the Rework podcast, DHH talks about how he’s applied the KonMari framework to code, business decisions at Basecamp,… keep reading

Big Integer

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On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp’s practices around internal communication, customer support, and calm work. Today’s episode of the Rework podcast goes inside the company on November 8 to see how… keep reading

Happy Pacifists

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Business rhetoric is rife with the language of war — there’s constant talk of conquering markets and dominating the competition. These tropes indicate a dangerous way of thinking that can have real consequences, intended or not, on human behavior. In this episode of the Rework podcast, two professors share their research on the impact of violent rhetoric… keep reading

Sometimes It’s Crazy At Work

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In October, Jason Fried and DHH released their new book, It Doesn’t Have to be Crazy at Work. The book featured their writing, as well as cover art and interior illustrations from Basecamp designers Adam Stoddard and Jason Zimdars. The launch initially seemed like a great success — but then things went awry. In this episode of… keep reading

The Worst Performance Review

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Source Annual, semi-annual, quarterly, 360…no matter what form they take, performance reviews can be anxiety-inducing workplace rituals. In today’s episode of the Rework podcast, we talk to the head of HR at an HR software company (meta!) and a Basecamp designer about why helpful feedback is so difficult to give and receive — and what can be… keep reading