Basecamp 2 and Basecamp 3 search outage report

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From 4:30am GMT March 7 / 10:30pm Central March 6 until 1:02pm GMT / 7:02am Central, Basecamp 2 and the search feature in Basecamp 3 were mostly offline due to a catastrophic network failure with our cloud provider. Both our primary network link, our backup network link, and several additional ad-hoc network links between critical services… keep reading

Postmortem on the read-only outage of Basecamp on November 9th, 2018

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Last Thursday, November 9th, Basecamp 3 was in read-only mode for almost five hours starting 7:21am CST and ending 12:11pm CST. That meant users could access existing messages, todo lists, and files, but no new information could be entered, and no existing information could be altered. Everything was frozen in place. The root cause was… keep reading

Basecamp 3 for Android: The Latest and Greatest

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We added a few great features in the latest version of Basecamp 3 for Android. Download version 3.12 from the Google Play Store today. 3 new things to try: 1. Swipe Up for Quick Add and Recently Visited You could always Add a To-do, Upload a File, Post a Message, or Add an Event right from… keep reading

Update on Basecamp 3 being stuck in read-only as of Nov 8, 9:22am CST

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Basecamp 3 is now back online for reading and writing. All data was confirmed to be fully safe and intact. No emails that were sent to Basecamp during the outage were dropped. We may still have some backlogs on processing things like incoming emails, and you may still see some slowdowns here and there as… keep reading

New in Basecamp: Sort the Message Board

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Basecamp 3’s Message Board is a central place for your team to post updates and gather feedback on the record. It’s great for announcements, internal pitches, and just bouncing ideas back and forth. Since Basecamp 3 first launched, the Message Board has been sorted so new posts appear at the top with older ones below.… keep reading

The next big jump in Basecamp accessibility!

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How we made the Basecamp 3 Jump Menu accessible The Basecamp 3 Jump Menu Earlier this year I wrote about How we stopped making excuses and started improving Basecamp’s accessibility. Accessibility improvements in Basecamp 3 have come in two ways: All new features we’ve shipped over the past year and a half have been designed and… keep reading

Basecamp is hiring a data analyst

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Come work with us! Basecamp is hiring a data analyst to help us make better decisions in all areas of the business. This includes everything from running A/B tests with statistical rigor to forecasting revenue for the year to tracing performance problems to analyzing usage patterns. We’re looking for an experienced candidate who’s done similar work… keep reading