Why HEY had to wait

posted on 18 Comments on Why HEY had to wait

We had originally planned to release HEY, our new email service, in April. There was the final cycle to finish the features, there was a company meetup planned for the end of the month to celebrate together, we’d been capacity testing extensively, and the first step of a marketing campaign was already under way. But… keep reading

Working remotely builds organizational resiliency

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For many, moving from everyone’s-working-from-the-office to everyone’s-working-at-home isn’t so much a transition as it is a scramble. A very how the fuck? moment. That’s natural. And people need time to figure it out. So if you’re in a leadership position, bake in time. You can’t expect people to hit the ground running when everything’s different.… keep reading

Live Q&A on remote working, working from home, and running a business remotely

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In this livesteam, David and I answer audience questions about how to work remotely. At Basecamp we’ve been working remotely for nearly 20 years, so we have a lot of experience to share. This nearly 2-hour video goes into great detail on a wide variety of topics. Highly recommended if you’re trying to figure out… keep reading

A live tour of how Basecamp uses Basecamp to run Basecamp

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David and I spent nearly 2-hours giving a livestream tour of our very own Basecamp account. We wanted to show you how Basecamp uses Basecamp to run projects, communicate internally, share announcements, know what everyone’s working on, build software, keep up socially, and a whole bunch more. Our entire company runs on Basecamp, and this… keep reading

How we acquired HEY.com

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Back on June 9, 2018, I cold emailed help@hey.com: Hey there– Curious… Would you entertain an offer to sell hey.com? I'd like to use it for something I'm working on, and willing to make you a strong offer. Let me know. Thanks! -Jason And that’s where it all began. For the 25+ years I’ve been… keep reading

Keep digging

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I’m reviewing transcripts from interviews we did with customers last year and came across a nice example of interview technique. The hardest thing about customer interviews is knowing where to dig. An effective interview is more like a friendly interrogation. We don’t want to learn what customers think about the product, or what they like… keep reading