No one’s complaining

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I’ve heard this one before. I’ve used this one before. “No one’s complaining” so it fine. “No one” really means “no one has complained to you“. It doesn’t mean no one is complaining to someone else, somewhere else. In fact, if the thing you make/sell isn’t meeting someone’s expectations, there’s a good chance you’re the… keep reading

Basecamp now supports security keys for two-factor authentication thanks to WebAuthn

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Back in October, we announced our own two-factor authentication solution, dropping the requirement for having a Google account to benefit from this necessary level of protection for your account. This solution is based on TOTP (Time-based One Time Password Algorithm): you configure a special authenticator app with a secret we provide and then your app generates codes depending… keep reading

Only 15% of the Basecamp operations budget is spent on Ruby

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We spend about $3 million every year to run all the versions of Basecamp and our legacy applications. That spend is spread across several on-premise data centers and cloud operations. It does not include the budget for our 7-person strong operations team, this is just the cost of connectivity, machines, power, and such. There’s a… keep reading

6 mistakes to avoid during your first 30 days as a new manager

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You’re bound to make mistakes as a new manager – but here are the biggest, most common pitfalls to avoid in your first 30 days as a new manager. I’ve never quite known the proper word to describe the feeling of being simultaneously elated and terrified – but your first 30 days as a new manager is… keep reading

The one-on-one meeting template for your end of the year review

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What should you do for your end-of-the-year review with an employee? Use this one-on-one meeting template. With December upon us (already!), many managers have been asking me if I have a one-on-one meeting template for their end-of-the-year review with a direct report. Yes, I do have one 🙂 The end of the year is an… keep reading

Lab Week

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Get out your Bunsen burner! It’s time to do some experiments. In the latest episode of the Rework podcast, we talk to two businesses that aren’t afraid to try new things. First, the three founders of The Mad Optimist, a soap company in Indiana, talk about letting customers choose what they pay for their products.… keep reading

Venture Capital and Control with Dave Teare

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Dave Teare is the co-founder and official “heart and soul” of 1Password, which recently raised $200 million in its first round of venture capital. Basecamp is a longtime happy customer of 1Password and also a longtime critic of venture capital, so the funding announcement led to some back-and-forth on Twitter between Basecamp co-founder David Heinemeier… keep reading