The immeasurable value of customer friendly policies

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A while back we bought a duvet cover from Brooklinen based on, of course, a glowing Wirecutter review. We’ve been happy with it (it’s super comfy!), but sometime in the last couple months the teeniest, tiniest of holes appeared in it. This wasn’t a big deal, but this tiny hole could eventually turn into a… keep reading

You know what’s cool? Turning down twenty billion dollars

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Brian Acton does not sound like the happy, fulfilled guy the stereotype of billionairedom would have you believe. He sounds like someone racked with regret, guilt, and torment over his decision to sell the most promising rebel base to the empire and then realizing that the empire would do what the empire does. It’s so… keep reading

Illustrating “It Doesn’t Have to Be Crazy at Work”

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Take a look behind the scenes at the illustration process for Jason Fried and DHH’s new book, “It Doesn’t Have to Be Crazy at Work”. Back story Every essay in Jason and David’s previous titles, REWORK and REMOTE is accompanied by an illustration that captures the key message of the essay. Contract llustrator Mike Rohde’s iconic… keep reading

Farewell, Noah

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View this post on Instagram Since I'm working on small world maps today, here's a throwback to a much larger world map I did for @basecamp HQ last year. Map is about 8' wide, pins are where people live and work. #woodworking #decor #interiordesign #woodworker #maps #topographic #topography #map #crafts #wood #art #geography #wallart #design #etsyseller #craftbusiness #officedecor #craft #madeinamerica #usamap #wallmap #walldecor #wallhanging #topographicmap #worldmap #officeart #throwbackthursday #tbt A post shared… keep reading

Basecamp is hiring a data analyst

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Come work with us! Basecamp is hiring a data analyst to help us make better decisions in all areas of the business. This includes everything from running A/B tests with statistical rigor to forecasting revenue for the year to tracing performance problems to analyzing usage patterns. We’re looking for an experienced candidate who’s done similar work… keep reading

How You’re Being Manipulated By Software

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(And what you can do about it) The Book of Life (1898) There’s a term we use in software design called the happy path. It describes a best-case scenario, in which customers use a product exactly as intended, without bumping into any edge cases or uncommon problems. This includes the interface you see when you sign up,… keep reading

The Rework Podcast is back!

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Erika Hildner in her mobile coffee shop 👉🏼🎙 Is this thing on? We’re back from sabbatical! In our first post-hiatus episode, Shaun heads to Denver to visit his sister, who left a catering job at a big restaurant chain to run a coffee shop out of a Volkswagen Bus that she bought on impulse off Craigslist.… keep reading

In-store good vs. At-home good

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Do you know what you’re getting? A number of years ago we bought a new bath tub for our master bathroom. The tub looked something like this: This is not my beautiful house, this is not my beautiful life. Man it looked great in the store. SO GREAT. It was luscious. Just look at it. So… keep reading

Basecamp 3: New feature round-up

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Summer is winding down, kids are back in school and the Basecamp team has a fresh batch of updates to share. Here’s a quick look at some recent improvements that are available right now in all of your projects. Getting over the hill Hill Charts are a completely new way to track progress and a Basecamp… keep reading

The future of the Android community is YOU

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If you’ve been paying attention to what’s been going on in our community — conferences, meetups, blog posts, podcasts, open source (the list goes on and on) — you’ve probably noticed a really wonderful energy and spirit behind them all. Yes, our community is healthy and thriving! And while things are really good today, I do think that we… keep reading