How we do support at Highrise

posted on

When I joined the Highrise team in May of 2016, the support team wasn’t a team at all: it was a single person. Chris did everything, from answering emails, to maintaining our help site, to recording how-to videos. Just the emotional output from being “on” empathetically all day every day can be exhausting, so I… keep reading

Daniel Craig— Flip flopper

posted on

In celebrity news this week, Daniel Craig will be back as 007 in the next James Bond film slated to be in theaters Nov 8, 2019. (My birthday by the way. Thanks MGM) But his return is quite the surprise for us interested in the movie franchise. When Time Out asked Daniel about returning for… keep reading

The deal Jeff Bezos got on Basecamp

posted on

In 2006, Jeff Bezos bought a minority, no-control stake of Basecamp from Jason and me. We didn’t need any money to run the company, as we’d been profitable from the get-go, so none of it went to fund “our incredible journey”. As the Valley players say, we took money off the table. It was an… keep reading

Dear Blue Apron,

posted on

This is one of those open letters of advice. It’s from a friend, me. And it’s free advice. So it might be worth just that — nothing. But I, and probably everyone else, noticed Amazon encroaching on your business. And since I’m a big fan, and we at Highrise have weathered some intense competition too, I thought… keep reading

Lots of new Basecamp 3 stuff

posted on

We’ve been plugging away this summer on a wide variety of improvements on Basecamp 3. While there have been a ton of improvements on the iOS and Android side as well, this post will focus on some of the larger improvements to the web/desktop version. Focus Mode Need to do some deep work? Go into… keep reading

How we pay people at Basecamp

posted on 1 Comment on How we pay people at Basecamp

There are no negotiated salaries or raises at Basecamp. Everyone in the same role at the same level is paid the same. Equal work, equal pay. We assess new hires on a scale that goes from junior programmer, to programmer, to senior programmer, to lead programmer, to principal programmer (or designer or customer support or… keep reading

Worry is the most useless emotion

posted on

Five ways I cope with worrying as a leader. The other week, I interviewed Jason Fried, CEO and co-founder of Basecamp. I asked him what he wish he would’ve learned earlier as a leader. His response? Worry less. I smiled when he said this. Oh, how I could relate! Over the past few years, I’ve noticed… keep reading

Not meeting your goals

posted on

I gave up daily vlogging recently. On January 1, 2017, I announced I’d start uploading a video every single day. There was no end in mind. Some people have taken on this challenge and lasted days. Some people have lasted years. I lasted a little over 3 months. The breaking point was a company meetup… keep reading

Five ways to receive negative feedback well

posted on

Receive feedback well, and you‘ll get more honest feedback in the future. Here’s how. They’re watching you. I don’t mean to sound creepy. But it’s something to come to terms with as a leader: Your team is watching you. As a leader, your actions set the example – especially, when it comes to creating an open,… keep reading

One door at a time

posted on

Entrepreneurs are told to go big or go home. Stop obsessing over scale, and perfect the basics instead. Last year, I met a first-time entrepreneur who was opening a tea shop. We’ll call him John. At the time, he had a pop-up shop in my neighborhood. I really liked him, his vision, and the quality and… keep reading