What did you learn at work today?

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Automatic check-ins is one of my favorite features in the new Basecamp 3. We have a bunch of them. Some social, like What are you reading? or What did you do this weekend?, others practical, like What will you be working on this week? The magic of these check-ins is two-fold. First, it almost completes… keep reading

I live my podcast life a quarter hour at a time

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How we found our ideal episode length for The Distance In the communities of podcasters and aspiring podcasters that I frequent on Facebook and elsewhere, a frequent topic of debate is the ideal length of an episodes—25 minutes? An hour? I also get asked from time to time how we came up with 15 minutes for… keep reading

Marketing Design — How we improved our conversion rate at Highrise

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Originally Highrise was built for Jason and David, the founders of Basecamp, who had trouble staying on top of who was talking to the lawyer, who needed to follow up with the landlord, what was said to the reporter, etc. But do our customers look like Jason and David? Maybe they did originally but things… keep reading

Steeped in History

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Dim sum at Nom Wah Nom Wah Tea Parlor is New York Chinatown’s oldest dim sum restaurant. For decades, it served Cantonese dumplings and rolls in the traditional way, from trolleys pushed around the restaurant. When Wilson Tang took over Nom Wah in 2011, he switched from trolleys to menus with pictures and started serving dim… keep reading

“Fine” never means “things are fine.”

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Listen closely for the word “fine.” It’s never the whole story. Growing up, my family and I moved around quite a bit. From Georgia to Washington to Ohio to Minnesota… People assumed we were a military family because of how often we moved. But that wasn’t the case. Each time, we moved because of my dad’s… keep reading

Why we only work 4 days a week during summer

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(And why you should too) As I write this it’s the first week of May, and there’s an energetic buzz in the air — because it means that Summer Hours are about to start here at Basecamp. The description of Summer Hours in our employee handbook is simple: During summer, we work 4-day work weeks, aka “summer hours”.… keep reading

New in Highrise… Less!

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We’ve recently done some customer research to investigate the ‘jobs’ our customers hire Highrise for — their Jobs to Be Done. I explore the process and outcomes a lot more in several episodes of my vlog, if you’re interested. One of the key insights from the interviews was the importance that Highrise is a streamlined system for… keep reading

Basecamp 3 for Android 3.5 — Catch Up!

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When you’ve been away from your Basecamp 3 account for a stretch of time and need to get current, it can be tough to know where to start. On top of that, opening each Hey! item individually can take a while. That’s why the Android team (Jay, Jamie, and Dan) developed the new Catch Up… keep reading

The 9 questions that uncover the most surprising insights from employees

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I’m sharing three years-worth of findings, based on data from 15,000 employees in 15+ countries through Know Your Team… When’s the last time you had a one-on-one or performance review with an employee… and you learned something completely new? Don’t think too hard 🙂 If you’re like most CEOs and managers, getting new, surprising insights from employees… keep reading