Let me remind me

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Truly learning a lesson is deeper than simply knowing the lesson. It’s possible to know a whole lot more than you’re capable of acting on with regularity. And it’s the act, not the mere knowing, that makes the difference. When it comes to physical lessons, we instinctually know this. I know the steps it takes… keep reading

It’s OK to be impressed

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I remember when it was cool to root for Apple. Back when they were the underdog crawling back from the brink of bankruptcy and fighting to give the world an alternative to Wintel. Those days are long, long gone. It is categorically uncool to root for Apple these days. And that’s fair. They’re not an… keep reading

Watch out for “everyone” or “no one”

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Years ago I was in a meeting when this one person broke into the conversation and declared “Don’t say everyone or no one. It doesn’t mean anything.” It’s obviously a great point — one that’s easy to forget. We all do this. We try to justify our position by saying “No one knows…” or “Everyone knows…” or… keep reading

New in Basecamp 3: Profile Cards

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Over the last year, we’ve noticed an interesting trend in our team’s Basecamp: We use the Job title field in unexpected ways. Instead of using the field how you’d expect (“iOS Designer”, “Customer Support Manager”), we use it to express a little personality, describe what we are currently working on, and let everyone know if… keep reading

The Underappreciated Value of Incremental Design

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There’s no such thing as a boring product update. The Convair Model 118 Flying Car. Apple announced iPhone 7 this week, and without missing a beat, the tech press decried it as dull. Tech pundits seem to have this same argument cued up every time Apple launches something that’s not game-changing innovation. I think they’re totally missing… keep reading

Learning and mastering isn’t the same

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When I first began making applications for the web, getting started was hard. Just figuring out which components to download, how to configure them, and getting Hello World through it all was a daunting affair. Frameworks like Ruby on Rails changed that, and now it really is possible to animate a complete database-backed web application… keep reading

How to repair the trust gap

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One in three employees don’t trust their employer. As a CEO, here’s what you can do about it… I recently came across a 2016 study conducted by Edelman where they’d surveyed 33,000 people in 28 countries. From it, they discovered: One in three people don’t trust their employer. One in three people don’t trust their employer.… keep reading

Getting real with difficult emotions at work

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Photo by Michael Keen /creative commons— Art by Banksy “Happiness” — it’s a coveted and much celebrated state of being. A lot of companies advocate for the power of positivity to create a company culture and environment where people can thrive and “be happy.” The belief is that encouraging positivity while discouraging negativity will cultivate an environment that… keep reading