Life as an impatient programmer

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Gavin Belson insults my spirit animal — “the insolent and cocksure hare.” I have to admit — patience has never been one of my strengths. My parents tell me over and over, “Try to be more patient!” It’s never quite stuck. I get why they harp on me. Impatience is by definition pretty negative sounding: 1. having or showing a… keep reading

Why are some people successful over and over and over again?

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Star Trek cast with J.J. Abrams — pic by Eva Rinaldi Work hard and… Star Trek Beyond is doing great at the box office, but some critics aren’t impressed. Owen Gleiberman at Variety has seen better: Where is there left for the series to boldly go? I don’t believe that “Star Trek Beyond” is the answer. Justin Lin’s new… keep reading

Be a better person — with customer support

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(and gratuitous music videos!) When I’m at work, I’m my best self. I’m positive, patient, helpful, curious and considerate. I tap seemingly bottomless reserves of empathy, and drip, drip, drip kindness out to customers and colleagues. I’m resourceful and flexible, bending over backwards to solve people’s problems. I take pride in exceeding their expectations. I listen… keep reading

The one product feature that tripled our sales last month

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Here’s how the tiniest Know Your Company feature that took 20 minutes to code led to the biggest impact on our business… Even the smallest lever can have a big impact. A few months ago, we moved Know Your Company to self-signup. This means that when people come to our site, they can sign up for… keep reading

Rationally irrational

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I waste a lot of time sweating small details of code. Stuff that has absolutely zero impact on anything quantifiable. It took me a long time to stop feeling bad about this. I’m not talking about turning awful code into great code, but polishing code that’s already plenty shiny over and over. Fretting over the… keep reading

Resisting the lure of unicorn culture

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This interview was conducted by Ritika Puri for Startups.co under the title of Build a Kick-Ass Startup (on your own terms). Q: Why do early stage founders, particularly bootstrappers, need to hear your story? What are the things that have made you proudest as an entrepreneur? I think Basecamp has become a role model to… keep reading

Honing in or setting out?

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I saw this tweet recently: Great thought. And while this particular Tweet speaks to hiring, I think the sentiment applies to a whole bunch of things in your business — including your business itself. What mode is your business in? Are you honing in on something? Have you already found a good product/market fit? And now you’re… keep reading

UX idea for Uber (or Lyft, or…)

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Here’s an idea to make it easier for the driver to identify who they’re picking up, and for the passenger to feel more confident that they’re being picked up by the right driver. I’ve used Uber a lot. They’ve nailed so much of the process. Hailing, riding, paying, etc. But there’s one little important moment in… keep reading

Can I do better?

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Julia Roberts — pic from GabboT Or is it all downhill from here? Have I jumped the shark? On September 20, 1977 a TV show gave birth to an idiom that now describes the downward spiral many face: jumping the shark. It was the fifth season premier of Happy Days when Henry Winkler’s character, Fonzie, ramp jumps with… keep reading